I have booked Raajnett internet connection on 10th July, I was told installation will be done in 5-7 days by sales rep Mr.sugumar 9962657 & Mr.vijay 9884321, but till date not yet installed ( 20th July )I spoke to the sales guy on Friday he asked me to wait till Saturday evening 5 PM i postponed all my programs & waited the entire day.
Then i spoke with customer care guys & asked him to cancel the connection he said its been done & ill get call back on Monday to process the refund, Monday i called customer care & found that the call is not been registered on friday so i asked him to register it - He informed me that it is not possible as we have to email them for cancellation.
So asked him to transfer the call to manager I was shocked by hearing what manager said " He asked me to call the sales executive to get the refund " So far with three people i spoke & all 3 gave different procedures, So again i called Mr.sugumar he said he will call back in 10 min & update the status, after 45 min i called him for 16 time he dint even pick my call , ( It kept ringing , Second call ) so called Mr.vijay explained him the actual happening he asked me to wait for 10 min but i dint get call back, When i am drafting this i got call from Mr.Prem Kumar 893986 asking me to wait for 1 more day that is ill get connection on Wednesday, I explained him the scenario & he had no words to speak.
Friends what i would like to say is this is a new company which is trying to establish their service so they have all this problems , But when it has problem in the initial stage i dont think the service would be good , So i am moving out of this connection. I dont know when ill get the refund but will keep you posted Regards
Nithyanandh S
+91 875402xxxx
+91 814444xxxx