Your review is Submitted Successfully. ×
1.8

Summary

Racold Electric Storage Water Heater CDR 15 L
A.S. Prabhu@prabhusmsid
Jan 25, 2017 12:46 PM, 33917 Views
(Updated Aug 18, 2017)
Bad Product & Very Poor Service

I bought CDP 15 litres on November 2016. It worked for one month, but later failed to turn on. The service technician on his 1st visit checked up said the trip switch was tripped off. He turned in on and said that they have failed to install the valve outside the heater. In the 2nd visit the valve was found by me and it was installed still it got tripped off. This time he changed the thermostat. But again it got tripped. He said must change the heating element but he does not have one with him. He promised to come the following day [24th Jan 2017]. I am waiting for his visit ]on Monday, Tuesday and today is Wednesday[27th Jan 2017. I have made 1. a verbal complaint to the call center, no complaint number is given or got a call from the service center in resp[onse to that. 2. I have made a whatsapp complaint. But till now it is not even seen. 3. The service center "Sakthi Enterprises" [04465273126]is not answering my call. I guess they can recognize my number [saved]and not answering my call. 4. The technician "Suresh Babu" [9042753651] is not answering my call. I have even given him a tip of Rs 150 during his second visit. It is probably because of that he is not motivated to visit our house again.


18/08/2017: The tank is leaking now. The technician came and had a look at it on 26/07/2017. But the replacement is not done till date. The after sale service is very bad for this very old company. It is a big shame

(1)
Dear Member,Thank you for your valuable feedback! It is always great to hear from satisfied customers like you. We strive to offer the best of our services and are really delighted to receive your review.Regards,Team Racold
Please fill in a comment to justify your rating for this review.
Post
Question & Answer