I bought Racold Eterno 2 horizontal 25 L geyser in April 2013. Same time I bought geyser of another brand for another two bathrooms. While other geysers are running fine but Racold started giving problem in 3 months itself. There was not hot water.
I registered a complaint and a technician came, hit the geyser and hot water came. problem solved for few days when again no hot water. I registered another complain 20212483. This time I had to chase them for few weeks before I got the technician.
He did some reset using some button. Hot water came for a day and again same problem. I also noted down technician Prakash mobile number who promised to come again immediately if found any problem. I put another complain 20212648. Its been 10+ days and nobody has come so far. I have been following with prakash, local service center office and their staffs.
I get promise everybody but nobody comes. It has become nightmare for me. My other two geysers are much cheaper but giving hot water without issues so far.
Jitendra
9742037474