To add to my review of poor RACOLD ETERNO Water Heater product I reproduce below the earlier complain mailed to the Dealer/Marketeer of the product:
Date: Wed, 15 Dec 2004 23:43:47 -0800 (PST)
From: ’’Arun Sen’’ <arundlyrpt@yahoo.com> Add to Address Book Add Mobile Alert
Subject: Racold geyser complain
To: subhasantswal@mtsgroup.com
Dear Sirs,
I feel I have made a great blunder by purchasing a Geyser of
a so-called reputed Company/ make - Racold which I purchased
from one:
M/S Ankur Electricals
B - / 32 Sector 18, Noida
On 27.09.2003. (Bill No: 32551) Type : ETERNO – ER/25V
Within about 15 months, The Geyser ceased functioning and
immediately Complain was lodged on 13.12.2004 with the shop. They
gave some Tel. No of a service center of Noida who diverted me to
a Ghaziabad service center – M/S Saxena Enterprises who sent
the Electrician on 15.12.2004. The Electrician inspected and gave
his verdict that the Geyser need to be changed with another
one. In spite of my several reminders to the service centers, and
their casual promises that it will be set right soon the set
had not been set right when I phoned you to pl. intervene.
It appeared that the parts or consignment of the item were out
of stock at the service centers and were to arrive from Delhi
etc. etc.. The sum and substance of the sordid tale is that
at this peak winter days we have to go without hot water for
days in spite of purchasing a so called reputed and advertised
Geyser.
The local Delhi made Geyser I had been using for about 9, I
repeat Nine, years never gave me such trouble except
occasional replacement of the element which had been attended promptly.
All this hype of advertisements and tall talks about the
subject product is absolutely meaningless and can be called an
efficient “After sales hassles” rather than what is preached as
“After sales service” to the extreme dissatisfaction of the
customers and consumers.
May I request you to initiate a prompt action to exhibit
some after sales service to the customers including me and like
me.
Also I would request you to forward this message to the
higher ups in the company to enable them to get apprised of the
ground realities of the sales, marketing and services of their
products in this NCT around the Capital of India.
Thanking you,
Yours truly,
A.K.Sen
320 – C, Shipra Suncity
Indirapuram, Ghaziabad
Tel 0120 2912100
Mob 9810577692
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Dear Sirs,
Once again I am inclined to believe that ’’after sales service’’ is a term unknown in Indian consumer market and never practiced by the manufacturers and the marketing Companies.
One such company is <RACOLD>
My story goes like this:
Prior to my retirement from the services in 2003 I thought let me buy a water heater from a reputed manufacturer for an uninterrupted hot water service because of low maintenance and I chose to buy a Racold ETERNO water heater product from NOIDA.
Well it was big, good to look at and gave good service for about one season after which its heater element failed. To change the element from the dealer I had to move from pillar to post ( NOIDA to DELHI to GHAZIABAD)to catch hold of the service man who came very reluctantly and made a very shabby work as there was hot and cold water leakage from the pipes contd ( as this was within the warranty period at that time).
Now in Nov 2005 the replaced heater element and the Thermostat failed again within the next season of replacement and now it will have to be replaced by me by bearing the cost as the warranty period is over.
Earlier When I was using water heaters from local Delhi market , the failure rate was not at this pace as the element use to last for two seasons and there were no other failures from other parts and after sales service was quite prompt and their price was also comparatively lot cheaper.
The lesson of the story is : COSTLY and REPUTED COMPANY’S PRODUCT ADDS MORE HASSLES TO LIFE in lieu of MUCH HYPED ADS OF HASSLE FREE PRODUCTS
and THE COMPANY ’’RACOLD’’ manufacturing and marketing costly HOME APPLIANCES falls into this category.
I FEEL I AM CHEATED BY THE COMPANY OF RACOLD AND ITS CHAIN OF DEALERS AND SERVICE CHAIN GROUPS OPERATING AT DELHI-NOIDA-GHAZIABAD and I advise my friends and relatives and whoever comes across to be ware of such COMPANY’S PRODUCTS and never be lured by their ads and show off.
My address:
A.K.Sen
320-C, Shipra Suncity, Indirapuram
Ghaziabad(UP)
Tel 0120-2912100
Mob: 9810577692
yours etc.
a.k.sen