I have bought Racold AL 25 electric water heater on April 28 2007. Since day one of its installation is been giving trouble on hose pipes connected to it. They always leak and can not be stopped and needs repair every alternate month.
Also with in 1.5 years it started leaking. I complained the Racold center. After 2 reminders service engineer turned up and said its tank is leaking and need to be replaced. He said this model now is discontinued and we will need 1 month to order replacement tank.
I agreed to wait. However after 2 months Racold never returned the status on order. After another month of follow up Racold started saying this model is discontinued and we will need to replace with new model and you have pay additional amount for the replacement. While this product comes with 5 years of tank replacement guarantee and company is asking for addtional cost for replacement within 1.5 year and now not even answering my phone calls.My recommendation is not to buy products from Racold