I am writing to express my absolute outrage and disgust with your company’s disgraceful service. Your website falsely advertises 24/7 customer care, which is a complete lie. There is only one person handling calls, and half the time, the phone isn’t even answered. When by some miracle I do get through, I’m greeted with the same useless response: “I cannot do anything.” This is beyond infuriating.
Let me break this down for you since your customer service seems incapable of simple math. I placed my order(Order Number: RW04082024 1317) on August 4th, 2024. Today is August 18th, 2024. That’s 14 days, not counting weekends. Yet, your representative had the nerve to tell me that delivery takes 23 business days. If that were the case, why wasn’t this communicated upfront? Why are you misleading customers into thinking that you can handle time-sensitive deliveries?
This is not just poor service; it’s fraudulent. You are falsely advertising your capabilities, failing to deliver on promises, and then refusing to take any responsibility. Your so-called “customer care” is nothing but a sham, with one person who is either too busy or too indifferent to actually assist.
This is not the service I paid for, and I will not stand for it. I demand an immediate resolution, including the exact dispatch details of my order and confirmation that it will be delivered without further delay. If I do not receive a satisfactory response, I will escalate this matter further, including reporting your company for fraudulent practices and warning other potential customers about your deceitful operation.