I stayed at this property for 2 nights. The infra of the property is one of the finest in Jaisalmer. With huge open areas and nice pool. Good Gym and playing area. The architecture of the hotel matches to the royal palace. The property is well maintained. The rooms are average. I stayed in rooms right at entrance above the reception area. The only problem I had was because of the untrained staff. Starting from the reception to the restaurant the supervisors are untrained. They are not right people to maintain this huge property and the level of guests who come to this hotel.
This is because their rates are matching to the 5 Star property. The staff at the resturent are not well trained and do not know how to service a customer. They are their to attend to the Foreigners who are at the restaurant because they give them tip in Dollars. Check out was a mess. They are totally ill-equipped with the check-out procedures and calling me again and again to pay for the pending bills. I would not recommend this hotel to anyone. Their are other good hotels who charge same and give good service to us Indians.