We have recently used their services for an official trip to Rishikesh. We hired two 27 seater buses. The condition of the buses were very poor, and both the Drivers were rude in their character.
Whenever the Driver applies break, the noise noise was very disturbing. The air condition was either not working, or the Driver was not in a mood to provide the facility. Condition of the music was very bad. Drivers were not punctual. Some time we had to wait for more than an hour at the pick up point.
So, in case you are looking for a comfortable journey, we will not recommend Rao Travels. They take the full amount in advance and start dictating terms on you.