Dear Sir/Madam/Friend
I am writing this protest letter as a customer for the welfare of consumer fraternity request for all your support in getting a consumer right !
I assume we all are one way or the other might have faced difficulties in getting our right as consumers to get the facilities as guaranteed by respected companies/dealers. But we would have just left the issues faced by us because of our busy schedule or lack interest towards the matter. But here I have taken my car issues with at-most seriousness against the dealership and protest demanding it to be shut down.
Recently I purchased a Fortuner vehicle from the dealer Ravindu Toyota-Yeshwanthpuram-Bangalore When I purchased, Ravindu Toyota has delivered an unwashed and an unclean vehicle. What is the fault of the customer to deserve an unclean & unwashed brand new vehicle after having paid the requisite money? When I tried to raise this issue to with the head of dealership, I was shown the door. They refused to speak and banged the door. Ravindu Toyota as unethical & unprofessional in sales response, > lack of responsibility by the accounts & finance manager which resulted in failed finance to customer.
Corolla Issue ( Purchased in 2007) I had purchased another car corolla from the same dealer Ravindu Toyota in 2007, they has conveniently forgotten to hypothecate my vehicle at the RTO office, this startling revelation came to me when I cleared my loan with the bank recently. As per RTO officers it is an offence. I would have landed in trouble with the RTO & Incometax dept for this costly mistake by the dealership.The company management has informed that they have a policy of safe guarding dealers for not doing their statutory obligation, which has deeply hurt the consumer sentiment like you and me.
This company neither respects its Customers nor their sentiments.
I explained everything in detail to TKM management persons, but despite all efforts, TKM management is not ready to take any action.Don’t you think do even of committing such mistakes Ravindu Toyota have any moral responsibility to be deserving to be a car dealer? As a consumer don’t you think we have to rise out our voice for injustice?
I will fight about this issue till my last voice - if I win "As consumer we all will win".
I am seeking all your support through your blessings and by forwarding this mail to all your friends.
I thank you all for your time and consideration.
My protest will continue every day till I getting Justice and dismissing of Ravindu Toyota Dealership!