I had a bitter experience in my recent visit @ Raymond Showroom. Since its my favorite brand, I mailed the details to the given address. No response till date. mail conversation:-
I haven’t heard anything yet
R egards, S ivakumar
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From: Shiva kumar (Tanishq -Delhi)
Sent: Monday, December 14, 2009 5:39 PM
To: ’consumercarecell@raymond.in’
Subject: overcharged- feel like Hell!!!!!!!!!!!!!!!!
Dear Sir,
On 11th I made a purchase of one parx reversible shirt-44 from South Extn. As per the price Tag the price is Rs.1599/- whereas in bill I was charged Rs.1649/- which I didn’t notice. Due to size problem the very next to next day I went to the outlet for exchange. I asked for the reason for the over charged. I was told that above 42 size the price will increase by Rs.50 & multiples. I am ok with it. But the question is that then why the price Tag is not changed according to the price as per the system.
Surprisingly, the new shirts price which I took on 13th are Rs.1249 & Rs.1900 respectively as per the Tag and the same was charged in the bill as well. Both are them 44 in size. Hence no difference between Tag & Bill.
I am not comfortable in the entire transaction though the diff is 50. Its matter of trust.
Regards,
S ivakumar,