With utmost disappointment, I have to say that RBL Credit Card has cheated me and sold the credit card by giving false information.
Below are the features which were promised to me by RBL Credit card Sales team. When I received the Credit card, all these were false promises.
I also have audio conversation with the Sales person which clearly mentions above features for RBL Credit Card.
THIS IS CLEAR CASE OF FRAUD AND I AM PLANNING TO GO TO CONSUMER COURT WITH THE PROOF.
Sales person: Sameer Qureshi - Senior Sales Manager
RBL Platinum Maxima Credit Card
1) What was promised: Any transaction on Credit card - 5% cashback
What we actually get: No such scheme
2) What was promised: Bookmyshow movie offer - Buy 1 get 1 movie offer till Rs. 200 – 2 times in a month
What we actually get: Buy 1 get 1 – only once a month; 2nd time – based on monthly quota - Never get 2nd time free offer. Gets error that monthly quota exceeded
3) What was promised: Points earned per Rs.100 spent on online shopping: 5 reward points= Rs.5
What we actually get: 2 reward points= Rs.0.50 only
4) What was promised: Restaurants - 15% cashback AND 5 reward points
What we actually get: 5 times reward points only= 10 reward points= Rs. 2.5 only
5) What was promised: Special offer - Utility bill payments, Online, grocery, departmental stores – 5 to 10% cashback
What we actually get: Entertainment, Utility bill payments, Fuel, International transactions – 5 times reward points= 10 reward points only= Rs. 2.5 only – No Cashback
6) What was promised: Value of each reward point - Rs. 1
What we actually get: Rs. 0.25
7) What was promised: Petrol pump waiver - 2.5% surcharge waiver and 2.5% cashback across all petrol pumps.
What we actually get: No cashback; also surcharge levied on all petrol pump.
I have learnt one lesson from this: Never ever believe in the Sales person. Get all the Credit card features in the written format viz. email and confirm with the Bank directly.