This local service provider before was pathetic, now it has improved a lot since it got a new name i.e HiReach Broadband.
Speed is quite ok, they have a customer care team, online payment option is available now and the frequency of disconnections have seriously come down as compared to previous times. They have worked, progressed to be here. They can still improve now.
Sad part is they too started charging VAT recently, previously it was not.