I logged to redbus.in for bus ticket from bangalore to hyderabad .i selected kesineni travels ac sleeper 1x1 for my travel.an amount of rs.1310 got deducted from my account through net banking but the ticket didnt get generated.
I had to call their customer care where they asked me to call after half an hour. Almost after an hour and arguing with them on customer care they told they will mail me the ticket. I received an email from them later which i took print out and waited for my bus at hebbal at10.10 pm. Bus came as expected but the shock of my life i got when the bus operator told the ticket issued is fake and they didnt allow me to board the bus.
I called their customer care where they kept my phone transferring to some senior manager. They promised they will get back to me but it never happened and they stopped picking my phone call knowing my mobile number.
At 12 o clock someone picked and told u do alternate arrangement. Imagine my status-i have checked out of my hotel, left stranded in middle of road at hebbal, and these careless people have audacity to wash their hand .
Busoperator said its not the first time this has happened, they book the tickets generate seat number, mail it to u and later cancell it .if u have time energy to fight they will return your money in whatever time . Hope this doesnt happen to your-daughter/sister /kids.