My bus met with an accident early morning at 06:00 am in the middle of no where and got badly shattered, luckily the driver and cleaner escaped with injuries and did not succumb. Iron and wood logs from a truck had pierced through the windscreen and reached the passenger seats. The front crumpled and shattered. Even in the wake of an accident of this magnitude redbus did not take any responsibility to take passengers to safety despite calling them several times. They then said they could only give a refund. Later we I asked for refund redbus said that the same bus carried passengers to destination.
Most passengers after waiting for 3 hours in the middle of no where took the State transport and found their own way. Imagine traffic police allowing a shattered bus no windscreen no rear view and front crumpled ferrying passengers, what a
Also after paying for a volvo I had to travel on a fake bus made to believe by sticking volvo stickers.