I booked a ticket to vashi from vadodara from redbus for my elder sister, who was travelling alone for first time. When I reached at bus stop, the manager told me that bus won’t go to Vashi she needs to step down at Borivalli at 4:30 a.m!
Now Borivalli is nearly 95 Km away from vashi, how single lady unknown to Mumbai can travel such a distance? When I told this to redbus executive he advice me to travel from another bus and also told, you will get full refund.
Now below is the answers with dates.
20/10/2016(Travelling day)
My First complaint ID 058044(20/10/2016) the reply was " yes it is showing dropping point at vashi, don’t travel from that bus you will get full refund."
28/10/2016( First reply by mail after 2 calls)
Second ID 085954(28/10/2016) the reply was " you have travelled through that bus and so you won’t get any refund."
3/11/2016(Final Reply)
And today(03/11/2016) they told me you are a liar there is no such dropping point for vashi available in Eagle Falcon Bus.
It is expensive an after booking rebus will take no responsibility for any of your problems .