Booked bus ticket for Delhi. Reached the pickup spot in time. There was no bus even after waiting for one hour. Whereas their app was showing that bus has reached at appointed time. When contacted marshal of the bus, I was told that bus will reach 2.5 hours late. I requested for adjusting in another bus or refund. Neither I was adjusted nor any refund given to me. I arranged another transport at my own cost. Deal with Redbus if you want to waste lots of time and money. No one helps in customer care for redressal of your issues. Once taken money from your pocket, they just avoid you and never return your money and do not provide you any alternate transpor. Extremely disgusting service. Deserves ZERO stars