BEWARE: FRAUD REEBOK: DO NOT BUY FROM REEBOK COMPANY’S ONLINE STORE IN INDIA: THEY ARE DUMPING OUTDATED / EXPIRED ITEMS TO INDIAN CONSUMERS AND OPENLY LOOTING US.
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Friends, I had purchased Resistance Tube from Reebok’s own official Online store at https://shop4reebok.com/ on 25.01.2018 but the item could not survive 3.5 months usage. On complaining, Reebok replied that the item is out of warranty and they are unable to help me.
Here, it became crystal clear that they are selling items, which have either crossed their intended age or selflife or say expired for usage. I am enclosing my email correspondence with Reebok’s Customer Care so that other Indian Nationals can understand the point and avoid buying from Reebok’s Online Store. You can see that they have avoided any word regarding expired goods as they are aware that what they have sold is very old and expired item. Now they have removed the product from their listing on their Website!. Isn’t it a proof of their mischievous act?
You can also imagine, if Official Online Store is selling such expired / substandard items, then what will you expect from Retail Brand Store or franchises?
Since, we have no stringent standard adopted by our Government, Reebok is adopting this type of tactic of dumping expired goods in Indian markets.
I am also in the process of filing complaint in Consumer Court and also will alert Customs Department for not giving Import clearances to such type of goods in India for saving our brothers and sisters from such fraudulent action of Reebok.
Priyanshu J.
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From:priyanshu.uc507@gmail.com]
Sent: 9 June 2018
To: Care, Customer
Subject: Re: Complaint for Order no. 16465320
Dear Reebok Customer Care Team,
I had purchased Resistance Tube from your online store on 25.01.18
My order summary is given at the bottom of this mail.
My Resistance Tube broken only after usage of a couple of months as it took me a month and half for installing a bracket for it.
I am highly disappointed.
I had never imagine such a cheap and inferior quality from a brand like yours. In past I have used shoes of your company but there was never any complaint of inferior or substandard quality.
I am sending you pics of my broken band. You can see the quality of it.
I think the Resistance Tube I got was either very old and it’s life was ended or there was some manufacturing defect because tube appears crackled and the portion, which appears broken shows that half part was broken from the beginning and the remaining broke recently.
I hope you understand my concerns and replace my Resistance Tube at the earliest.
Since I have purchased the product directly from Company Website, I have very high expectations of quality and also of Customer Service.
Hope you will not disappoint me.
Priyanshu J.
ORDER SUMMARY - Order No: 16465320| Order Date: 25-01-2018
Product Unit Price Quantity Total Rs
RESISTANCE TUBE MEDIUM 1, 649.00 1 989.00
Discount
COD Charges
Shipping Charges 0.00
0.00
0.00
3 Attachments
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Care, Customer
Jun 12
to me
Dear Priyanshu,
Greetings from Reebok!
We apologize for the delayed response and inconvenience caused here with your purchase.
However, we would like to inform you that we provide only three months of warranty against a manufacturing defect. As your purchase is now out of warranty, we would unable to assist you further with this claim.
We hope that you will understand and appreciate that certain polices can’t be ignored and we have to abide by them!
Once again we do apologize for the inconvenience caused to you and hope to serve you better in future.
Thank you for being with us.
Regards,
Reebok Team
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From:priyanshu.uc507@gmail.com]
Sent: 12 June 2018 18:27
To: Care, Customer
Subject: Complaint for Order no. 16465320
priyanshu.uc507@gmail.com
Jun 12
to Customer
Dear Reebok Customer Care Team,
I am highly disappointed with your stereotype reply that the product is out of warranty period and you are not able to help me.
Actually, I was expecting some professional approach from your end.
I would like to inform that the product under reference, that you have sold to me, could not sustain a working period of less than 3.5 months due to it’s inferior quality.
As I informed in my earlier mail, I strongly believe that the Resistance Tube I got was either very old and it’s life was ended or there was some manufacturing defect because tube appears crackled.
Since, this one is serious lapse on your part, that your official site is selling such an inferior quality goods, how one will rely on retail stores and other selling channels created by you?
I have lost my hard earned money and also lost my faith in quality of your company’s products.
I am highly unsatisfied with your reply and I hope you forward my mail to your higher level officers, who are having more business sense and thinking about customer satisfaction.
If my complain is not resolved properly, I will treat the same as fraud / online cheating scam of Reebok and I will be forced to pursue my matter through forums like: Consumer Forum or Online websITES_Company like https://mouthshut.com or any other of my choice so that not only other consumers will be aware about the reality but also stop buying from your website.
Please note, I will share all the content of my purchase document as well as my emails and your replies online.
Priyanshu J.
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Care, Customer
Jun 13
to me
Dear Priyanshu,
Greetings from Reebok!
We sincerely understand your disappointment with your purchase not living up to your expectations.
However, we would reiterate you that to proceed further with a claim we required to pursue our company’s terms and policy. Kindly be informed we provide only three months of warranty against a manufacturing defect and your product is out of warranty now.
Thus, we regret we would unable to assist you further with this claim and have to close this case now. We hope that you will understand and appreciate that certain polices can’t be ignored and we have to abide by them!
We always look forward for more opportunities to serve you again and hope your experience in future will be encouraging.
Should you need help in the future, please do not hesitate to contact at our toll-free number 1-800-120-4400(8 AM to 8 PM) or email us at customer.care@Reebok.com.
Thank you for being with us.
Regards,
Reebok Team
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