I just visited Regal Shoes Retail Outlet on C G Road, Ahmedabad Branch today. My experience was extremely horrible.
During billing of one product, I just enquired about redeeming the points for my purchase. The billing person informed me that points can not be redeemed on my product as I had received 20% discount on that fresh product. Points can be redeemed only on Fresh products.!
So I checked with Store manager as he was just standing next to the counter. So he started shouting like anything on me. I visited the store with my family - my wife, daughters, mother. Everyone were shocked what wrong I asked, why that person was behaving such rudely with us. Then immediately without arguing more, I paid for my bill and left the shop immediately.
But, such store manager really spoil impression of brand like Regal. My family will definitely will not visit that store again.