I got a BB connection for 12Mbps 2 days ago. Sales guy was prompt in following up for the order and collecting cheque.
Connection was given in 2 days. Then I had to deal with rank idiots, incompetent fellows and on top of it arrogant ones.
ACT I:
My connection was pretty slow, nowhere near 12Mbps. Reliance sites speedtest showed 93Kbps. I call up the customer support and tell the agent I’ve a connection and am using a wireless router. He says knock the router off that is the problem. I asked him why, he says insists that is the problem. I told him that I’m a networking guy myself but he refused to listen. He connect to our modem. I told him you have given a router. He insists it is a modem. I told him that the device given by reliance connects to my PC over ethernet.. Guy responds "a modem".
I let that go and told him I’ve connected directly. He then says go to start, run, cmd and give ipconfig /flushdns. I told him I’m using Linux and asked what he wanted me to do. He said clear browsing history, flush the DNS cache (not so technically but ipconfig /flushdns), renew the DHCP lease and reboot the machine!!!
I asked him to tell me how all this affects speed of connections and he says all this affects. I asked him if he is a technical guy and he says he knows a good bit of networking....
I asked him if he could see the DSLAM configuration to see if the DSL speed is capped. He responded - I will log a case and the problem will be solved in 24 hours.
ACT II:
An engineer lands up, connect our PC, tools around for an hour and then tells us it is a back end problem. He said someone will call up in one hour and resolve the issue. 4 hours and waiting, no call. BLOODY IDIOTS AND NINCOMPOOPS.
BOTTOMLINE:
If Reliance has such experts in their employ, I guess their CTO must be a CCNA... Shame on Reliance, their brand, the people who run it claiming to be professionals and the owner Anil Ambani who hires them saying he is building a world class organisation/group.
Atleast these guys should be humble enough to accept there is a problem and look at solving the issue rather than pull wool over the customers’ eyes.