I am using reliance broadnet Internet service at my home and office. I love the performance while its working. BUT I had a very big problem with the net which is not yet solved. I have to work without knowing when the net is going to be down. They do provide the speed ( Bandwidth ) they promise(Thanks for that).
October 2009 I had registered 18 complaints saying net not working and each time they say 24 hours for solving the problem. I am using an IP phone and my connection is like I dunno how to explain, Its a router with a wan and lan not as the usual modem. If the phone goes in it the net automatically goes out. Lets come to the point. I had to spent more than how much I pay to reliance in the internet cafe. When my bill came in it was 1100 Rs and I am on a 649 plan.
I know the extra bill is of the phone calls I made. I have no issues on that. I called up the customer service and asked for discount because of the problems I had faced that month. Do you people know what answer I got from the CS. I have filed 18 complaints but only 3 have been registered under internet and other 15 under telephone. I praised teh IDIOTS sitting in Call center who takes complaints and thinks they are the biggest experts in the world. I explained its an IP phone but I think they want to save money for Anil Ambani.
Now this month I informed the company head here in coimbatore that until my waver is sorted out I will not pay the bill. If you want you can terminate my line. Today is 12th of november. I have already made 8 complaints till now for net not working. The last one was very funny. The told the optic cable docking station is at home nearby my place and the Dog at their house has pulled out the cable. Can anyone explain to me what should I respond to this. a NETWORK WHO CLAIMS TO BE THE BEST IN INDIA CANNOT PROTECT THEIR PRODUCTS OR CONNECTION FROM A DOG.
I dunno what to say about the call center people who takes the complaints. Please I dont wish to shoot up my Blood Pressure. Any wayz Anil Bhai , If you happen to see this of any reason, Just think that its time you reshuffle your staff and make sure your business works perfect else with a crew like this a day will come when you will be in streets.