This review is from Chennai - Arumbakkam location.I had Airtel wireline broadband connection and wanted to move out as they introduced SmartByte which is not suitable to our usage.
We have only two more options - BSNL and Reliance.
BSNL - as usual Govt entity and response is very late.
Thought to go with reliance and found online reviews not in favor.
However, Reliance local sale person told us that there was no issues in Arumbakkam, Chennai locality and hence no need to worry to take the connection.
We had trust on his words and took the connection a month before. The connection did not work on the next day of the connection. Four times launched complaints in a month period. We launched last complaint on 10/10/2013 and still they are unable to resolve the issue and customer support does not know when the issue will be resolved (writing this review on 17/10/2013).
I would strongly recommend, not to take connection with reliance wire line broadband. Speed: Good speed during the active connection (!) - the problem is we do not know when the connection will go off.
Service & Support: We need to follow up with service people though we wont get any proper update.
Connection Reliability: I would rate negative. Is there anything lesser than POOR?
Request to Reliance: Senior Management of Reliance should understand that such wonderful brand name is getting spoiled everyday because of poor service in wire-line services.