I am a postpaid customer of Reliance broadband and my subscriber ID is 279249703893. My internet connection is dead from 10th May and I raised the corresponding service
request on that day. Just to mention, as I pay the rental in advance, payment till 24th May was already made. The technical team couldn’t solve the problem and I raised the termination request in June. Meanwhile the bill from 24th
May to 23rd June also generated though within this period, the service was completely down. This is the biggest loophole in the system - you can’t get waiver for a dead internet connection till the connectivity problem is resolved.
What if the problem doesn’t get resolved at all(as in my case)?
After raising the termination request and subsequent followup), till now I got 2 acceptance letters(within a gap of 1 month) but nobody came to collect the equipments and also the final settlement bill hasn’t been generated.
This is the second loophole in the system - u can’t see the status of the service requests in their portal: https://myservices.relianceada.com/launchAMSS.do - everytime there is some system errors(?)
Today I started getting the threatening call from the recovery agents mentioning legal case has been filed against me due to non-payment of bills which were generated during the period when service was down.
I am just thinking how many customers are being cheated in this way by Reliance? If you want to avoid this type of harassment, please don’t subscribe this service.