Purposefully do not terminate connections after you tell them to. He is least concerned it seems. Reliance management is only believed in top line and hence service deterioration is acceptable as long as profit margins maintained.
Sad state of affairs. Do not go for Reliance.
By the way you have only the call center to address the issues. There is no way you can contact anybody to resolve any issue.
It is horrible.
Believe me. DO not go for them.