I had a Reliance Netconnect Data Card(9342498896) for past 3 years. It was not in use since June 2015. I sparingly used it due to poor signal issues at my place. Reliance Netconnect had de-activated the data-card in June 2015 without informing me. When I came to know of it in June, I even lodged a formal complaint with them but they never gave a proper answer to my complaints.
So it remained de-activated since then. But suddenly on Oct 14th, I was surprised to see a mail from Reliance stating that I have an overdue to Rs.1086 and threatening me of Legal Issues!(Threat mail from Dhanu-8792753064). How can they do that? How can they ask the customer to pay for something that they have not even used? I have paid all my dues till june 2015.
Why did they keep on producing bills when the data card was already de-activated? I called Reliance custcare(1800 3000 5555) to ask them what is going on. Even they confirmed that it is de-activated. I asked them why are stil generating bills and they have not updated their Biling deppt. They said no details for this datacard are available in their system and hung up. Reliance Customer Care renders extremely poor customer service who do not respond or acknowledge the customer issues properly.
Thousands of similar complaints:(This issue has assumed criminal dimensions)
When I reported the issue to Online consumer forum, to my surprise I saw hundreds of similar complaints logged by customers all over the country. The reason iam reporting this issue to Bangalore Mirror is that mine is not a standalone issue. This seems to be regular feature with Reliance telecom to hire goons as Recovery agents who harass and threaten customers for sums like 1000-2000/- amounts. Amounts that are generated by Reliance due to Incorrect Billing and sending Bills to customers even after disconnection of services.
Please read through the below links to understand the extent of criminal menace they have created in the society.
There are thousands of complaints logged where customers have been threatened of Legal issues & Even Arrests!
https://consumercomplaints.in/reliance-india-mobile-threatening-calls-from-reliance-recovery-agents-c866540
https://complaintboard.in/complaints-reviews/reliance-broadband-recovery-agents-l68761.html
https://consumerforums.in/complaint-against-reliance-communication-for-unfair-trade-practices-and-illegal-charges-mental-harrassment
https://consumercourt.in/internet-services/63908-reliance-netconnect-using-illegal-ways-harassing-pay-outstanding-bills.html
https://grahakseva.com/complaints/50347/threatening-calls-from-reliance-communication-pending-issue-of-non-payment-of-netcoonnect-bill
https://techtree.com/content/news/1137/reliance-broadband-users-allegedly-threatened-with-arrest-for-unpaid-bills.html
It is Hi-time this malpractice by the country’s leading FMCG chain comes to light and is put to an end. The surprising thing is that Reliance Management is fully aware of what is happening and yet allowing this. We need the help of the Newspaper & law to enforce shunning of this illegal activity.