Complaint No 8001966917, Complaint no BG0912007488, Complaint No 8001980349. There was 1 more but I lost the complaint no.
All Reliance service team do is they will give you a fresh complaint no. every time you call or enquire. Every day you get a promise that service person will come in the evening but they will never turn up be it Prabhu/ Nagendra or their heavy headed boss Manjunath who is always too busy to speak to customers and will never call back.
My problem? I got a small problem that my Whirlpool Washing Machine lid was loose at hinges. The technician (Prabhu) came he did some gluing but before it could dry, he said he has to rush to attend another complaint but assured us that he will come back if it does not work fine. My mistake I trusted him and allowed him to leave and I paid him 330 Rs also. As luck would have it, his solution did not work and problem stayed. I called him but he kept me waiting & waiting for more than a week. Then asked me to call back Call centre and that they will arrange to send somebody else, I did so, some Mr Nagendra was put on job who again kept saying that he will come but never came. I kept following up and filed a complaint online to which Whirlpool guy (equally careless some Arun Prabhu) finally came after 2 days of followup but to my surprise he told he cannot repair as problem is being handled by Reliance service team. It was a bloody 5 min job but all these careless people have frustrated me so much that I blasted the call centre who put me onto some Area manager Manjunath who was too busy talking elsewhere and his some chamcha told me that he will call back but to no avail.
Frustrated not for that measly 330 Rs but getting no solution even after following up everyday and tolerating their indifferent attitude, I fixed the thing myself and then yesterday when that original Prabhu called me I told him to stay away from my house as I will never allow any such idiots to enter my house ever again.
I have always had a brilliant experience of shopping at Reliance Digital and have bought almost all my aplliances from there but this after sales service experience has left me high and dry and I pledge I will never ever buy any reliance product again and tell 100 other people also about this.
All the worst.