This is report with very serious note against the way of handling a customer at Reliance Digital, Banjara Hills, Hyderabad. First knowledge level of Sales Teal is very poor and even after requesting for the person who give more information on technical & operational features of the product then either the customer would not get a response or she will diverted to senior rigid fellow who is sure senior in term of lack of knowledge and impatiently given at a glance casual comments on the queries.
More pitiful is that once the product is being sold to the customer their attitude get change now they talk about minimum & maximum lead time to revert on the problem with the product and the customer will be oriented too rigid policy of the store rather than standby with the customer and solving the problem at product’s service centre.
Once the customer handover the product to ResQ division at the store then only God can ResQ her because after expiry of stipulated and committed feedback time nobody will bother you to get back to you and customer has waste first her money on communication, she will put on hold and understand the issue for about 10 minutes because he/she will not bother to look at Job Sheet but ask for all the detailed explanation till the customer loose the control on her patience.
Ultimately the customer pulled to the store where she has to give explanation to two more strange people individually, who are not involved in the issue previously. And at the end of the day the customer has given the rigid store policy and apology for technical incompetency of the stall and got advised for precautions before buying any product, not to rely on Sale Team, ask for the obvious things also specifically though our staff lacking knowledge for that.