Hi All,
Please do not buy any thing from reliance digital . Please see my below case . Reliance digital is not returning my money 41670 Rs for returned AC.
Hi Team,
We will be visiting store today . Please inform store mAnasultanger \ finance team to be ready with Case \ check
Thanks.
Ashutosh Trivedi
Ashutosh Trivedi
+91- 9923403654
+91-9158009127
On Thu, Nov 9, 2017 at 2:34 PM, Ashutosh Trivedi wrote:
Hi Team,
Please share the date ASAP, when I can visit the store and collect the my refund amount.
I don’t want to create any Mess up and chaos at store .
Ashutosh Trivedi
+91- 9923403654
+91-9158009127
On Thu, Nov 9, 2017 at 12:18 PM, Ashutosh Trivedi wrote:
Hi Gauri \ Team,
I am sharing my bank statement with you. Please see attached file .
Please share the date, when I can visit the store and collect the my refund amount.
I am following up for my refund almost every day from last 5 to 6 weeks. I have not received any help from Lucknow wave mall store mAnasultanger and Alok the customer care person of this store . They have been ignoring my follow up call related to this order. I am too much occupied with my work, and now, I can not take it any more.
Thanks.
Ashutosh Trivedi
+91- 9923403654
+91-9158009127
On Wed, Nov 8, 2017 at 8:25 PM, cshead.reliancedigital wrote:
Dear Mr. Trivedi
Greetings of the day!
First and foremost a sincere apology for inconvenience caused to you.
We have taken up your concern and have aligned our senior members of team to get this addressed and resolved at the earliest.
Thanking and assuring you best of our services always.
Regards
Jitendra Surve
CEO Escalation Team
Reliance Digital Retail Ltd
-Original Message-
From: ashunitw32@gmail.com
Date: 11/08/2017 06:19 PM
To: bm.bade@ril.com; cshead.reliancedigital@ril.com
Subject: Re: Want to return my Hitach Waja model 2 Ac’c [#10173646]
Hi Team,
I am registering my complain on below site . Please return my money ASAP.
https://consumerhelpline.gov.in
Thanks.
Ashutosh Trivedi
Ashutosh Trivedi
+91- 9923403654
+91-9158009127
On Wed, Nov 8, 2017 at 5:47 PM, Ashutosh Trivedi wrote:
Hi Team,
I am not able to trace this transaction with Bank . Please refund my amount in CASH.
I cannot wait more than this . It has already crossed 5 weeks.
I am going to file a police complain FIR and going to register a case in consumer court for this fraud . Take it seriously. Thanks.
Ashutosh Trivedi
+91-9923403654
+91-9158009127
On Tue, Nov 7, 2017 at 3:24 PM, cshead.reliancedigital wrote:
Sincere apologies for the inconvenience cause to you. We appreciate your time and patience.
Regards
Gauri RAnasultan
CEO Escalation Team
Reliance Digital Retail Ltd. -Original Message-
From: ashunitw32@gmail.com
Date: 11/07/2017 02:45 PM
To: bm.bade@ril.com; cshead.reliancedigital@ril.com
Subject: Re: Want to return my Hitach Waja model 2 Ac’c [#10173646]
Hi Team,
Bank is asking for a confirmation Email from your End, mentioning transaction confirmation id, transaction date, and Amount . Please share this information ASAP on this Email itself. I am not getting any help from Branch and your other team members. I waiting for that confirmation Email so that my bank can file a depute with aishwaryasingh23ment gateway on my behalf.
This is financial fraud done by your finance team and store persons. Could you please schedule a internal Audit for this? Please request someone to personally visit the banl and trace about this said transaction by your team . None of the online transaction take more than 3 day(Here days given by your team are 7)bit still I m waiting from last 5 weeks. This amount is not Cred824ited in my card. I am going to file a police complain FIR and going to register a case in consumer court for this fraud . Take it seriously.
Thanks.
Thanks.
>
>Ashutosh Trivedi
>
>+91-9923403654
>
>+91-9158009127
On Tue, Nov 7, 2017 at 2:26 PM, cshead.reliancedigital wrote:
Dear Mr. Trivedi
Greetings from Reliance Digital.
We will be surely looking into this matter and try to resolve the same at the earliest.
Our team will be contacting you after checking the status.
Sincere apologies for the inconvenience cause to you. We appreciate your time and patience.
Regards
Gauri RAnasultan
CEO Escalation Team
Reliance Digital Retail Ltd
-Original Message-
From: ashunitw32@gmail.com
Date: 11/07/2017 10:21 AM
To: bm.bade@ril.com; cshead.reliancedigital@ril.com
Subject: Re: Want to return my Hitach Waja model 2 Ac’c [#10173646]
Hi Team,
This is financial fraud done by your finance team and store persons. Could you please schedule a internal Audit for this? Please request someone to personally visit the banl and trace about this said transaction by your team . None of the online transaction take more than 3 day(Here days given by your team are 7)bit still I m waiting from last 5 weeks. This amount is not Cred824ited in my card.
Bank is asking for a confirmation Email from your End, mentioning transaction confirmation id, transaction date, and Amount .
I am going to file a police complain FIR and going to register a case in consumer court for this fraud . Take it seriously.
Thanks.
Thanks.
>
>Ashutosh Trivedi
>
>+91-9923403654
>
>+91-9158009127
>
On Mon, Nov 6, 2017 at 3:10 PM, Ashutosh Trivedi wrote:
Hi Team,
I am not satisfied with the help and status given by team . They are saying refund is processed on 10/12/2017. But it is still not Cred824ited in my bank account.
I am going to file a police complain FIR and going to register a case in consumer court for this fraud . Take it seriously.
Thanks.
Ashutosh.
On 6 Nov 2017 2:21 p.m., "cshead.reliancedigital" wrote:
Dear Mr. Trivedi
Greetings from Reliance Digital.
Our team will be contacting you with the refund status and they will provide you the ARN No. as well.
Sincere apologies for the inconvenience cause to you. We appreciate your time and patience.
Regards
Gauri RAnasultan
CEO Escalation Team
Reliance Digital Retail Ltd. -Original Message-
From: ashunitw32@gmail.com
Date: 11/06/2017 12:30 PM
To: cshead.reliancedigital@ril.com
Subject: Re: Want to return my Hitach Waja model 2 Ac’c [#10173646]
Hi Team,
Need your help in this matter. My refund is pending from last 5 weeks.
Could you please call me?
Thanks.
Ashutosh
9923403654
On 3 Nov 2017 12:49 p.m., "Ashutosh Trivedi" wrote:
Hi Team,
I have still not received my refund back. Could you please check and confirm on my refund status.
Thanks.
Ashutosh Trivedi
9923403654
On 1 Nov 2017 8:02 p.m., "cshead.reliancedigital" wrote:
Dear Mr. Trivedi,
Greetings from Reliance Digital.
The refund has been processed from our end and same is expected to be Cred824ited in your account in few days.
We appreciate your time and patience.
Regards,
Karankumar Adeppa
CEO Escalation Team
Reliance Digital Retail Limited -Original Message-
From: ashunitw32@gmail.com
Date: 11/01/2017 01:51 PM
To: cshead.reliancedigital@ril.com
Subject: Re: Want to return my Hitach Waja model 2 Ac’c [#10173646]
Hi Team,
I have returned my AC one Month back but still waiting for my refund to be Cred824ited in my bank account .
I tried to get a information about my refund status through customer care and store but I am not able to track my refund request status . I am not sure by when I will be getting my refund back.
I am waiting from last one month for my refund with patience, but it seems that no one is taking care for my request, So I am writing this Email to escalation team to take proper action on this .
Please call me related to this issue.
Thanks.
Ashutosh Trivedi
+91-9923403654
On Sat, Sep 23, 2017 at 3:21 PM, cshead.reliancedigital wrote:
Dear Mr. Trivedi,
Greetings from Reliance Digital!
Thank you for reaching us about the 2 HITACHI AC issue concern.
We completely understand the experience that you had gone through. We would never want our customers to be in such a situation.
As discussed, we will have this investigated and take required actions.
Looking ahead to provide the best experience of our services.
We will have the senior team to contact you and bring your concern to resolution.
Please accept our apologies for the experience you had.
Regards,
Gauri RAnasultan
CEO Escalation Team
Reliance Digital Retail Ltd
-Original Message-
From: ashunitw32@gmail.com
Date: 09/23/2017 02:12 PM
To: BM.Bade@ril.com; cshead.reliancedigital@ril.com
Subject: Want to return my Hitach Waja model 2 Ac’c
Hi Team,
I have purchased 2 Hitachi Ac from lucknow Web mall . Please check my details with my mobile number 9923403654.
But I am facing continuous problem with these 2 AC every week . Turnaround time to resolve these problem is more that 10 days every time .
It seem that, these AC are are not adding any value to me, So I want to return these products and want to get back my money.
Please help me in this matter . cshead.reliancedigital
1:49 PM(33 minutes ago)
to me
Dear Mr. Trivedi
Greetings from Reliance Digital!
We tried to contact you however it was not responding.
Our commercial team has cross checked with the bank as well, the amount has already been transferred and the same has been debited from our account.
We would request you to contact customer service number which is mentioned in your card.
Sincere apologies for the inconvenience cause to you. We appreciate your time and patience.
Regards
Gauri RAnasultan
CEO Escalations Team
Reliance Digital Retail LTD
Ashutosh Trivedi
2:04 PM(18 minutes ago)
to cshead.relianc., BM.Bade
Hi Team,
I have shared my below two number . are you saying that you were not able to contact on these both number?
+91- 9923403654
+91-9158009127
I will not follow up with the bank . Please return my money ASAP. I am hearing the same statement from last month 13 October. already one month is over . No online transaction take this much time .
My Bank is saying it will take 9 days to 50 days to track this . I can not wait this long .
This is your team mistake, why they have not followed up for this from last month 13 October . Why only, I am following up for this .
This is not fair . I will visit the store today to correct my money . That all .
you need to follow up with your bank for your said transaction not me .