This is regarding the worst service of the Reliance BIG TV. I am using BIG TV service from 2006 till date. During the installation there was some issue in the cable as it got leakage but the reliance person told it will happen hence did dot complaint further. Apart from that there was not mush issue except customer care service.
Last two years back set top box got problem and replaced the same paying the cost of the same. Again got issue last year and during that person the service person told to pay one year subscription then will get free service and also if any issue in the set top box will be replace free of cost. After 6 months again there was issue and I had complained but no response.
Then most of the channels got suspended due to reliance internal reason for few months and when we complaint they said it is for temporary and will be soon available but in vain. Then we were asked to change the service to Tata sky due to their licence expiry and later soon again got the message that they are continuing hence we decided to continue but this time again there was no channels showing and then when I complained got the message that the channels will get started soon and we will get additional days for number of days we had missed the same.
I had paid the money till mid of June but I got the message on May that my service is suspended and need to pay Rs 253/-. When I complained to customer care they told that my channel will be activated and will not suspend but not started and now last month got the message to pay Rs. 380. Now when I try to contact customer care not able to contact as it says wrong number. Even I had emailed twice to BIG TV but there is no response. This clearly shows that they are not concerned of the customers.
Finally I would like to convey the message to all consumers and if you are planning for DTH dont buy the DTH of Reliance BIG TV or else you will really suffer. If you want proof then go to their site and you will see the customer care number 18002009001 and try to call you will understand.
RELIANCE BIG TV WAS GOOD ONCE BUT NOT IS A WORST SERVICE PROVIDER