Reliance Fresh(Madinaguda, Hyderabad) was blessing in disguise of a store when it opened. The
quality of fruits and vegetables was amazing! So fresh, so photo-like!
I was happily surprised. It made shopping for groceries and fruits and
vegetables not only convenient but also a fun activity.
But it
didn’t last that long. The store started filling up with general items
and fruits and vegetables started taking the backseat. Mostly I buy
tomatoes and they are no longer fresh or photo-like but rotten or raw!
Carrots were in pathetic shape as well. Peas absoultely dried. Believe me I am not making up anything, it’s all true.
Lately
they started a scheme where you get sprouts or cut vegetables at 50%
off(so that they rot in your kitchen not at their store!). One day I
found stuff that was past its Best-Before date. I complained and it was
removed from the shelf, but that was not the last time it happened.
After that also I found sprouts and vegetables past their usable date.
But
the worse was yet to come. My friend found fungus on cut sugarcane
which was not even past the Best Before date. He went to return that
and complained to the customer care person.The stuff was returned but
he was bluntly told that if had problems better he should not purchase
from the store. His threats of complaining were blunted with’do
whatever you want to’.
But he could not complain. Because there is no where you can lodge a complaint.
Can
you believe Reliance Fresh doesn’t have a website of it’s own? Or for
that matter Ranger Farms? or Reliance Retail? They don’t have a
customer care email id where you can send in your feedback. You search
on internet and you get just a marketing page about Reliance Retail or
some unofficial pages about Reliance Fresh.
This is unacceptable
and unbelievable that there is almost no emphasis on customer care. I
hope Bharti-Walmart and Aditya Birla Group’s more will change this
scenario and if Reliance does not care for us then may be we too should
care a damn for them.