I walked into the Reliance Fresh outlet at Parwana Road, Delhi-92 to buy a pack or Britannia cheese 400 gm slab. The product had an MRP of Rs. 100(Product bar code 8901063401198 but the shelf had marked Rs. 112 for the same item. I took it to the cash desk and asked how much to pay for this and the cashier scanned the item with his hand-held bar-code scanner and said Rs. 112. When I pointed out that MRP was Rs. 100 then why charging 112 on this, he said we have an option to charge Rs. 96 for this product too so in your case I will charge Rs. 96 – HAPPY.
I asked him why this pricing above MRP? He had no answer but blamed the computer system and said rudely I am asking you now to pay Rs. 96 which is below MRP so what is your problem. This shows that the Reliance Fresh system has double prices in their system and they have option to cheat un-suspecting customers where ever possible and when someone points out their game of cheating they get rude. I also asked their staff to remove the over priced printed tag from the shelf they chose to ignore it.
I had to wait for almost half an hour to pay for a single item of purchase because there were many people waiting to pay with their shopping carts overloaded with dozens of items and only two out of 5 payment points were manned. Rest of the staff was busy filling the shelves or telling shoppers about their schemes.
There should be a separate cashier for shoppers with less than 5 items to pay for so that somebody who walks in for a few items does not have to wait for a very long time.
My experience of shopping at international food stores abroad is that they always have separate payment counter for people with upto 4-5 items and if someone points out about any overpriced item they immediately take corrective action. Even for stale or expired food items they immediately take it off the shelf if a customers tells them. This is totally lacking in Reliance Fresh and if they have started with such poor training then people like me will avoid such stores like plague.