I had gone to shop from reliance fresh, phase 5 mohali, I did shopping of 1487 rs and asked them to deliver it to my place as mentioned there, (they will deliver the purchased goods next day between 12pm to 2pm and 4pm to 6pm and it is also clearly mentioned on them invoice- Call For Free Home Delivery).
I told the boy on cash counter to deliver it to my address, it is less than a km distance form the reliance fresh store, he denied and told me that this scheme means you have to shop between given timings. I became surprised to see that this was not mentioned there. I inquired him two times and in hesitation he signaled towards a man and told me he is manager of this place, ask him.
I was surprised at this type of unprofessional behavior. ok, I went to manager, and told him the whole story, he told me that this is their duty to deliver the goods at my home, but problem is with bill. I inquired him, which type of problem, so he told me that his cash counter boy has not mentioned on the bill that this has to home delivered, so they are not able to deliver it.
Again unprofessionalism . why I have to pay for their mistakes, I was alone on my bike, and I was intended to shop their to get home delivery, I had to hire an auto for 150 rs because these goods were impossible to carry on bike. I have learnt a lesson from now that big names does not means commitment.
regards
Vikas Sethi
ERIS Life Sciences
Chandigarh