The store in Phase XI is the best what any project team could do for Reliance and even for Mohali. However, the same is not true when it comes to operations
I have certain experiences which are worth sharing
The store has 5 billing counters. However, even during peak times not more than two are open and customers have to wait for 40-50 mins in the Queue for getting the billing done. Just the other day, there was an old lady with a brick of ice cream and by the time she reached the counter the brick had melted. Instead of helping the customer, the two cashiers had the guts to laugh at the incident. This reflects clearly on the customer care that the staff believes in.
The store offers deals in the morning on breakfast items. Once at 7 am, (the deal is between 6 am to 8 am) , there was not a single packet of milk and not a single loaf of bread ! Why call it deal time, when goods are not available for sale?
On most of the occasions, during the above mentioned timings; one has to go around the store to look for staff members who can do the billing !
Ever since the store has started I have been requesting the supervisors and the manager to convert one of the billing counters as “fast track lane” where customers with less than 5 items are entertained. However, nothing has happened, as yet. Looks like Reliance Chandigarh office is looking to get a directive from Ambanis !!!
There is a complaint register lying out there, however it appears the operation team of Reliance Chandigarh is not aware of that , other wise somebody would have filled up the column titled Action Taken.