A case is pending for last over a month yet there is no logical instruments which instructs them to channel old pending cases
Delegate can’t do whatever else than raising a ticket. Since Management does not resolve the issue an agent needs to endure.
Chiefs are not accessible on time. Client needs to spend in any event thirty minutes to reach to director.
A delegate and Supervisor have spent approx 10 hours in dialog with me as client. a 5 minutes of occupation can resolve the issue however organization has waisted 10 hours of assets to settle this.
CS division has no data about the status of CAF of client.
CS neglected to answer following inquiries
Regardless of whether the from is submitted or not.
What is the pending advance that I am not getting welcome message,
On the off chance that the frame isn’t handled then why Code was reclaimed
how does the code gets reclaimed or who does it or what does recovery implies
CS is consistently saying to sit tight for 48 Hours consistently for last over a month. They have no morals as how often they can get certainty of client by saying same lines.
B1ack End group is simply says to approach client to sit tight for 48 hours and neglects to tell as what have they done as such far and what are they doing in next 48 hours. As though they simply are giving circled to clients since they are not taking the case genuine even following a month of pending the case.
There is no instrument for Jio seniors to track long pending cases or they are not annoyed.
Email Support isn’t working. They have put an auto answer on messages they are getting and no one really peruses sends.
The reason Jio saying in sends that they can’t resolve it because of overpowering CAFs, is erroneous. While they are initiating sims every day inside a day and inside a few minutes in what capacity can a CAF be uncertain for over a month. they are saing this for such a large number of months. In what capacity can Mukesh Ambani take juvenile choice that he is promoting so much and does not have enough staff and the condition isn’t enhancing notwithstanding for a couple of months. Such an excess of arranging and research is done preceding begin of any business. Mukesh is such a major agent and more likely than not arranged this earlier and if not at that point?
Applet specialist isn’t reacting to clients. They appears not filling in starting at now.
While managers say they will callback they don’t. they don’t on account of they don’t have an answer gave by other office or they are over occupied. JIO has not plans to unravel this issue.
Thought of a CS Rep: - What kind of organization am I working. When I go home at night I am not ready to confront my face in reflect on the grounds that I have confronted such a significant number of clients in the day who were furious and were reviling me and JIO. Client manhandling and reviling this terrible that I have an inclination that I am annoyed or mortified. I know resolutions to the issues for which clients are calling are simply little. Issues could be settled in 1 percent time of what we go through with clients. On the off chance that JIO gives us ideal to fi issues like initiation and settling inconsistencies I figure we can close tickets 5 times more than what we do and we can get thank you message from clients and feel honored by them. I need to work with an organization where I can regard my self esteam and friends thinks about representatives and their confidence. Not an organization which leaves representatives to get mishandled in light of the fact that administration isn’t proficient.
CS rep denies for a manager whenever saying they are occupied. Why, 1. since administrators are occupied or 2. they would prefer not to give a chief. Ques to Jio.
18008899999 has a holding up over 1.5 Hours and call detaches following 1.5 hours at that point in what capacity can a client achieve client benefit.
Applet Authority isn’t accessible then why their number comes constantly occupied.
Why Digital Express individuals are giving circled. They say the sim will come following 4 days and afterward they begin dissemination following day as it were. they say untouchables should come tomorrow and tomorrow hello say again tomorrow. They don’t remain on any of their wordings.
In the event that they have given the token still they need us to remain in que why?
Why are the tickets are getting shut without determination.
21 Why I have just clarified them that I can’t do E KYC as I am in various state then why the ticket was shut with remarks requesting eKYC and I was informed that something will be managed without EYIC
While every one of my records are confirmed by Digital Express individual and he checked everything right then why again eKYC is being inquired.
While there is no issue with the records and CAF then why isn’t the sim activated.N
It’s not possible for anyone to try and give the reason of sim not getting actuated. No one has any data. Why anyone has not refreshed with my ticket saying as what is the issue for sim not getting actuated.
Are there any solutions for repay clients for this provocation
Web speed on jio sim isn’t legitimate. it resembles 50 Kbps
commonly.