Hi Friends,
If you are ’’sure’’ you were cheated by your telecom company.
If you are ’’confident’’ you have found out some ’’misdeed or misway’’ by which your telecom company is cheating customers (public). Below are few examples :
Example 1: orange charges Rs.49 for roaming activation. Then for second month they are supposed to ask you not just straight away put charge in bill.
Example 2: Reliance advertises in fixed phone that all charges are deducted from the Rs.1500 you pay monthly. No where they write that ISP charges are not included in Rs.1500/-. This is CHEATING by HIDING information.
Example 3 : TRAI had passed order on 7th october that post paid users ’’MUST’’ get ’’FREE OF CHARGE itemised billing of STD calls’’( VISIT https://trai.gov.in/pr7oct.htm ). Prepaid users have write to info of their std calls ’’WITHOUT ANY EXTRA CHARGES’’. If you landline or mobile company is charging you for it immediately complain.
If you are ’’confirmed’’ you have a concrete case then write everything down in detail and
EMAIL COMPLAINT TO :
trai@del2.vsnl.net.in AND ALSO EMAIL TO
mpalamattam@trai.gov.in
FAX COMPLAINT TO :
011-26103294 AND ALSO FAX TO
011-26713017
IF YOU WRITE YOUR CONTACT DETAILS THEN QUICK ACTION IS TAKEN BY TRAI OFFICIALS. IF YOUR CONTACT DETAILS ARE NOT IN COMPLAINT THEN ACTION TAKEN OR NOT CANNOT BE CONFIRMED
YOU DON’T NEED TO ATTEND HEARINGS ETC. TRAI CONDUCTS MONTHLY/QUARTERLY AUDITS OF BILLING SYSTEMS OF ALL TELECOM OPERATORS IN INDIA. AND TELECOM COMPANIES ARE SUPPOSED TO ANSWER IN WRITING TO TRAI FOR ’’YOUR COMPLAINT’’. THAT IS TRAI FIGHTS FOR YOU (BUT THEN YOUR COMPLAINT SHOULD BE SOLID THE ISSUE CONCERNED MAY BE SMALL OR BIG IS IRRELEVANT WHETHER IT IS RIGHT OR WRONG IS MORE IMPORTANT.) MOST OF THE TIME TRAI IS TAKING THE SIDE OF FINAL CONSUMER
MANY LANDMARK JUDGEMENTS HAVE COME ABOUT BY THIS PROCEDURE LIKE RECENT ONES BEING ODER TO IDEA AND AIRTEL TO IMMEDIATELY REFUND MIGRATION CHARGES TO USERS
IT IS A GOOD IDEA TO VISIT https://trai.gov.in/ ATLEAST ONCE EVERY MONTH
List of Consumer Organizations/NGO registered with TRAI IN YOUR CITY VISIT : https://trai.gov.in/regconsu.htm
https://trai.gov.in/regngo.htm
THANKYOU,
PRESIDENT.