Dear Sir, CCMB Hyderabad 31st August 7:30 PM
I am a research student working in CCMB Hyderabad. I bought one reliance phone two months ago. Suddenly it stopped working since 4 days I complained several times to reliance customer care, and also wrote one mail to its Managing Director, but nothing happened. So I am returning this handset to Ambani on Tuesday.
I hereby attaching copy of all mail conversations between us.
Thanking you
Gyaneshwer Chaubey
CCMB Hyderabad
Date: Sat, 28 Aug 2004 16:31:28 +0530 (IST)
From: Chairman’s.Office@relianceinfo.com
To: gyanc@ccmb.res.in
Subject: Auto Response from chairman’s Office
Thank you for writing in to Chairman’s Office. We are now serving a growing network of 7 million customers and are happy to receive your comments, complaints, appreciations and suggestions. Your mail has reached us and we would respond to it very soon.
Date: Sat, 28 Aug 2004 17:39:16 +0530
From: Contact Chairman’sOffice <CONTACT.CHAIRMAN’SOFFICE@RELIANCEINFO.COM>
To: gyanc@ccmb.res.in
Subject: Reference your mail
Dear Mr. Chaubey,
This is in reference to your mail addressed to the Chairman.
We tried contacting you on the number (40 32464209) but we were not able to reach you. We request you to provide us with your alternate contact number to enable us to serve you better.
The details requested for would help us to serve you better.
We regret the inconvenience caused to you.
We are constantly trying to improve our services. Looking forward to your co-operation.
For further details, you can visit our web-site https://relianceinfo.com. You could write to us at customercare@relianceinfo.com or fax us at 3033 6565.
You can also call Reliance Customer Care at 3033 6969 or by dialling *369 from your Reliance IndiaMobile.
Yours sincerely,
R. Gopalkrishnan
Customer Service
Chairman’s Office
THIS MAIL I WROTE TO MD ON 29/07/04 AT 7.44 PM
dear sir,
Yesterday I mailed you regarding non-caring of custome servics, but nothing happened.
My phone is still not working so I want to send it to you please receive it and use it, I don’t want to use this reliance worst service. And copy of this mail I am sending to all media people.
Thanks a lot for providing me 3 months of service.
Thanking you
Gyaneshwer Chaubey
CCMB Hyderabad
Date: Sun, 29 Aug 2004 19:45:44 +0530 (IST)
From: Chairman’s.Office@relianceinfo.com
To: gyanc@ccmb.res.in
Subject: Auto Response from chairman’s Office
Thank you for writing in to Chairman’s Office. We are now serving a growing network of 7 million customers and are happy to receive your comments, complaints, appreciations and suggestions. Your mail has reached us and we would respond to it very soon.