I’ll simply put in a couple of mail conversations with the Chairman’s Office, Reliance Infocomm Ltd. for the umpteen number of troubles caused to me, by the company, as I am being penalised for being a loyal Reliance IndiaPhone customer.
In the month of September 2004, I receive a letter from the Customer Service people at Reliance Infocomm Ltd, rewarding me for not a single default in the payment of bills, since I was a customer of the Reliance IndiaPhone, from the time it was introduced. Right in the next month, October 2004, I was dumbstruck with their awful reversal with a denial of payment, that I had made, declaring me a defaulter!
Every morning, the outgoing calls from my phone were being barred, and I was told to visit the webworld, when I called up the Customer Care number for clarification! To my surprise, the Webworld store, where I regularly paid my bills had vanished. I found another place, and showed my bill receipt, in order to get my connection activated again. This repeated for about 7 days, and hence I wrote to the Chairman! It seemed that the two brothers had gone bankrupt to the extent, fighting for their (or shareholder’s) wealth, that they were begging money from all the Reliance Customer, by declaring them infidel!
Here goes the mail, and the responses to the same:
From me:
Dear Sir,
I am being ridiculed for being your
customer, on a regular basis, specially for being
loyal to your company. This has reference to a
bill amounting to Rs. 1303 for the month of
October 2004. I have made the payment for the
amount on October 30th 2004, and somehow,
it does not reflect in your online systems.
There’s an invoice generated by your
company, but the next bill which has been
generated still asks me to pay the amount again. I
have been receiving calls from Reliance Infocomm
at the end of each hour, which is torture-some for
me, despite of spending 3 hours on a daily basis
at your webworlds for sorting out the matter since
the last one week. I now request you to please
look into the matter, and also intend to get me
helped by the judiciary. This seems to me as a
fraud committed with me, by a company with which my
faith rested till date, but no further! Thanking
you in anticipation, Wishing you all the luck!
From them:
Dear Mr. ,
This is in reference to your mail addressed to the Chairman.
In response to your mail and subsequent telephonic conversation had with
you regarding payment dispute, we would like to inform you that your
payment of Rs. 1, 303/- has been updated in our records and the same would
reflect as payment received in your subsequent bill. The same has been
confirmed to you.
We regret the unpleasant experience faced by you while using our services
and assure you that we will look into the matter and appropriate action
would be taken.
We thank you for providing us an opportunity to address the concerns that
you have put across to the Chairman’s Office. We completely agree with you
and do understand that the issues highlighted by you have been purely done
to help improve our services and not with an intention of criticizing our
services.
We regret the delay in reply and the inconvenience caused to you in this
regard.
We are constantly trying to improve our services. Looking forward to your
co-operation.
For further details, you can visit our web-site https://relianceinfo.com. You
could write to us at customerservice@relianceinfo.com or fax us at 3033
- You can also call Reliance Customer Care at 3033 6666 or by dialing
366 from your Reliance IndiaPhone.
Yours sincerely,
Sapna Iyer
Customer Service
Alas! After all this I ended up with the same problem, the very next hour that I received this mail from them!
Me again!:
Dear Mr. Chairman,
I am not able to think of the ways in which I would thank you for bringing
an end to my troubles with some more of them! One month, I receive a letter
remarking me being a best customer, the another my phone is being barred
every second day for no reason at all, and when I write you this mail, I
receive apologies via e-mail and phone calls, and my phone gets
re-activated! Voila! But the joy’s shortlived enough to make me sure that I
am going to the court against your goodself!
I guess this baffled statement is enough to make the picture clear to you.
I, now, would no more request you to re-activate my services (because if I
do so, this would be the 12th time I would be doing so- precisely), but
instead, request for one good reason, why I should not sue the company! I
hope I receive a sane response, comprehensive enough for me to believe.
Thank you for everything!
Yours sincerely,
Them again:
Dear Mr. ,
This is in reference to your mail addressed to the Chairman.
In response to your mail and subsequent telephonic conversation had with
you earlier regarding service restoration, we would like to inform you that
your account is now active with National Long Distance (NLD) calling
facility.
We regret the unpleasant experience faced by you while using our services
and assure you that we will look into the matter.
We regret the delay in reply and the inconvenience caused to you.
We are constantly trying to improve our services. Looking forward to your
co-operation.
For further details, you can visit our web-site https://relianceinfo.com. You
could write to us at customerservice@relianceinfo.com or fax us at 3033
- You can also call Reliance Customer Care at 3033 6666 or by dialling
366 from your Reliance IndiaPhone.
Yours sincerely,
Sapna Iyer
Customer Service
Chairman’s Office
Till date, my phone gets barred, now the reasons being cited are that of network congestion! Even for getting my phone disconnected, I have to visit personally with the hefty instrument, which seemed at a point of time, a matter of convenience, to me, to their Over The Counter ’Customer Service’ center, and I may get my deposit amount refunded, probably in a month or two.
You never had any problem, did you?