First of all, we get a monochrome (Single Colour) LG RD 2030 handset & not the color monitor model shown in the advertisements. This handset continues to be the property of Reliance Infocom for the entire 3 year period. I havent heard bout their customer service number, until recently, but only to realise it wasnt worth it.You cant charge the phone in your car.I could not find the Call Forward/ Call divert option. Free sms, but I the messages I sent to my friends using Airtel, Orange and BPL were never received. So is it only good for Reliance users?? DUNNO!! Quality of audio is very poor. The network is down most of the time, so whats the use of free calls.