I bought a Reliance netconnect dongle in August 2013 which I used rarely. I faced a problem of speed since then.
They demand they provide a speed of 7.2 Mbps but yet with that I was not able to properly open my Google search page.
However I did contacted the help desk and they suggested my to reinstall the software but despite of that the speed test proved that it is providing~246kbs. A docket was given to me and sometimes after that a number was given to me.
Since that I am in a loop of numerous numbers and call forwarding till I got fed up and left the job.