I have already sent the below mail to Reliance’s **corporatecentre.customercare@relianceada.com** and **Contact.Chairman’sOffice@relianceada.com** more than 96 hours back and I am yet to receive even an acknowledgement of my mail.
After banging my head with Reliance’s local sales team,
*Nodal Office (****ritu.thapar@relianceada.com****)*
and finally with it’s Service Assurance Cell too, I don’t have any other option
but to escalate this issue to you. About your local sales team, we have been
dealing with the following persons:
*Mr. A.S. (+91 93********), *****
*Mr.M.S. (+91 93********), *****
When AS visited our office here in Delhi, we showed
him our Laptops on which were were supposed to use Reliance Data Cards. When he
gave OK for those Laptops, we placed an order of 08 Data cards to him. When
AS delivered those datacards, we found that those datacards were not
compatible with those laptops, which we showed to him earlier. Somehow we
started using 04 of those on some of our older laptops. So we explained him the
situation and asked him to change those Data Cards with USB ones. He simply
refused and was not willing at all to take the responsibility (whereas these
were ordered only when he gave OK to those very laptops). When we escalated this
issue to Mr. MS, AS’s boss, he also simply refused to take the
responsibility, saying that AS is denying that he had committed any such
thing to us. AMAZING. Since then, we have been banging our head with those
people. Then, once, I sent a mail to your **Nodal Officer (****ritu.thapar@relianceada.com****)*
as well as **Service Assurance Cell** **(****serviceassurancecell@relianceada.com****)**.
In this mail, I kept Amandeep as well as Manmohan in Cc. After seeing that mail,
Amandeep called me up and told that they were ready to replace those 04 Data
Cards with USB ones. He came to our office and collected those with a verbal
commitment that he would get those replaced with in 04 days. More than 02 weeks
have passed and I haven’t got even a single Mail / Call from these guys. I keep
calling them up & the only response, I get is "Sir, I will revert back to
you in 10 mins.". It seems, by minutes, Reliance means Weeks or may be Months.
God Knows.
About escalating the issue to yoru **Nodal Officer
(****ritu.thapar@relianceada.com****)**,
i first sent a mail on this ID on 26th March, 2007. Then, another mail on 12th
April. Also, side by side, I kept Service Assurance team too in Cc. As of date,
I have never got any acknowledgement from your Nodal Office. Once, I called up
on the number given against **Ritu Thapar’s Name in your website (011-
30332655)**, where I had a talk with Ms Ritu. As per that teletalk, she
was supposed to get back to me the same day evening. Till date, I am waiting for
her call or even a mail. Surprisingly, I received an Acknowledgement from your
Service Assurance Cell, by some Mr. Mudaliar, acknowledging the mail, which I
had sent to them. TIll then, I am yet to receive any call or mail from them
too.
*I must compliment Reliance that in
it, all the persons, irrespective of their designation (whether sales guy or
nodal officer or even at service assurance cell), are all ALIKE. They believe in
One Company, One Attitude, One Personality.*
*Here, after getting through all
this, are so Pissed off that don’t even want to continue any such kinda
relations with Reliance. Ordering those 08 Data Cards to Reliance has been the
Worst Decision, this company has ever taken. As, 04 Data Cards are still lying
with Mr. Amandeep Singh, I would request you that as we don’t want to continue
with Reliance any more, Please get our money refunded ASAP. Even worse is that
we have got the monthly bill of those 04 Data Cards, which are still with
Reliance People. We haven’t used those even for a single minute. I would request
you to please get that Waived. We will be highly thankful to
you.*