When I moved into Delhi/NCR in 2010, I compared all prepaid plans & chose Reliance prepaid because they had great rates. Little did I know about the mess I was getting myself into. A year after using this service, I always got upset when my phone rang. Thats because I had to go through the pain of repeating everything twice & asking the caller to repeat multiple times. I never got to hear what the caller was saying in one go. This was frustrating, highly frustrating. It took me sometime to switch, but I am now happy with my new service provider. Happy to have left Reliance.