Dear All,
The below mail exchange will explain the whole story what I am facing.Since I have lost all my patient I am sending this.
From: Shiva kumar(Tanishq -Delhi)
Sent: Thursday, January 10, 2008 5:51 PM
To:’customer.grievance@reliancemoney.co.in’;’customer.support@reliancemoney.co.in’
Cc:’cseisc@cse-india.com’;’sebi@sebi.gov.in’;’sebinro@sebi.gov.in’
Subject: RE: Application Status
Sensitivity: Confidential
I had applied for account opening in the month of July with the cheque of Rs.1250/-. Application Number # 412592.Cheque Number is 546585 / Citibank. The same was debited from my account on 23rd July. After that I haven’t heard anything from you till November. When I sent a mail to your customer care I came to know that my application had been returned to Nehru place office due to my PAN card copy was not clear(Which is not true as I have personally taken the Xerox) and told me to get in touch with that office.
Then I have sent my PAN copy to that office through reliance money representative. I came to know next day that my application was misplaced. When I asked for an explanation, I was told to re-fill the application again with the new payment. This was the answer I got.
Then I sent a reminder to customer care on 11th Dec.(Before I have sent many mails & reminders turned into vain). I got a call from your Mumbai office of 12th Dec and requested me to reapply the same without any payment. I told her as I am going on tour from 13th, request to send someone on 12th itself. One person had visited on 12th and taken all the documents. New Application # 848534. On returning 26th, I contacted the person who has taken the application from me. He rudely told don’t disturb for these reason and told me to contact Mumbai office directly. Also I came to know the application was submitted to the branch on 19th Dec where as it was filled on 12th Dec. Then I spoke to Amit(Mobile-9310718357) who introduced as a branch in charge, he committed that I will get the kit on 01st Jan as the application was approved. But I haven’t received anything. Then whenever I called Amit, he was trying to avoid speaking to me.
Then I started calling your customer care number almost every alternative day. I was keep on getting only the reference numbers other than the result. Few Ref Number are 551557 / 567785. The funniest thing is today the person(Resma) who attended the call told me that there was no such application. After explaining the whole story she told the last ref number is still active. Moreover she told me that she is going to put the personal note & priority on this matter which was the similar to the reply which I was told earlier. I told her to connect me to their senior. The call got connected to Amit who claimed that this is not the concerned dept and disconnected the call without listening anything.
My questions areIf the document is not clear, why the cheque was en-cashed? Why the application status was not informed to the applicant? Where my first application document has gone? Any assurance can be given that your people will not mis-use those documents? Why I was asked to pay once more for re-applying? Why there was a delay in submitting the 2nd application? Why there was no reply for all my Emails? When I will get my account opened? Currently to open the account you people are charging only 500/- where as I have paid 1250/- which is lying with you for 6 months without open my account. So it should be waived off.
Regards,
Shiv
From: Shiva kumar(Tanishq -Delhi)
Sent: Tuesday, December 11, 2007 1:32 PM
To:’customer.grievance@reliancemoney.co.in’;’customer.support@reliancemoney.co.in’
Cc:’cseisc@cse-india.com’;’sebi@sebi.gov.in’;’sebinro@sebi.gov.in’
Subject: RE: Application Status CRM:455615
Sensitivity: Confidential
Reminder:-
From: Shiva kumar(Tanishq -Delhi)
Sent: Thursday, December 06, 2007 5:47 PM
To:’customer.grievance@reliancemoney.co.in’;’customer.support@reliancemoney.co.in’
Cc:’cseisc@cse-india.com’;’sebi@sebi.gov.in’;’sebinro@sebi.gov.in’
Subject: RE: Application Status CRM:455615 - vijay
Sensitivity: Confidential
From: Shiva kumar(Tanishq -Delhi)
Sent: Thursday, December 06, 2007 11:59 AM
To:’customer.grievance@reliancemoney.co.in’;’customer.support@reliancemoney.co.in’
Cc:’cseisc@cse-india.com’;’sebi@sebi.gov.in’;’sebinro@sebi.gov.in’
Subject: RE: Application Status CRM:04056573
Sensitivity: Confidential
Reminder - II
From: Shiva kumar(Tanishq -Delhi)
Sent: Monday, December 03, 2007 11:10 AM
To:’customer.grievance@reliancemoney.co.in’;’customer.support@reliancemoney.co.in’
Cc:’cseisc@cse-india.com’;’sebi@sebi.gov.in’;’sebinro@sebi.gov.in’
Subject: RE: Application Status CRM:04056573
Sensitivity: Confidential
REMINDER
Application # 412592
Whatever mail I sent, there is no response till date from you. Moreover when I sent my pan copy to your Nehru place office, I came to know that my form was mis placed & I was told to re-apply with new payment. Do you think that the person whoever applied for your product is fool?
Let me know when it will be resolved. Else no choice left other than launch a complaint with SEBI.
Regards,
Shiv
From: Shiva kumar(Tanishq -Delhi)
Sent: Wednesday, November 28, 2007 1:02 PM
To:’customer.grievance@reliancemoney.co.in’
Subject: FW: Application Status CRM:04056573
Sensitivity: Confidential
I had applied to open an account in the month of Aug. My Application # 412592.whereas till date I haven’t received any details from you. When I sent a mail to your call center, I came to know that my pan card is not clear. So the application is returned to Nehru place Delhi. But I was not aware of it. No one called so for from Nehru place office. Today also I have called your call center. I was told don’t call us as the issue between me & the Nehru Place reliance money office. Since I am new to Delhi, I am not able to go to your branch office. Also I don’t understand that if the document is not clear why the cheque was encashed?. Help me to open the account ASAP.