- I, Mukesh Kumar have been using a Reliance Netconnect broadband plus datacard no. 9371841798 and I had requested for freezing my account keeping in view the fact that I did not want to use this datacard anymore, through my e-mails dated 12, 15 and 30 July 2012 all of which were sent from my e-mail account registered with reliance netconnect.
That time I was using an Advance Rental Plan (which was ending on 12-13 July 2012, after which I would be kept in Rs. 750/-month Plan) and I made the request for a freeze on my datacard account well in advance as I did not want to keep paying for unnecessary bills for this datacard which I would not be using at all. Despite this, I was slapped with a bill on 09 August 2012(Bill NO. 305467596717) which covers for a period from 09-07-2012 to 06-08-2012, totaling up to Rs. 652.39/-. I had again tried to communicate with Reliance Netconnect in past through e-mails(forwarded alonwith this e-mail to you), which were futile.
Isn’t this a serious breach of customer relationship values and ethos on which a company like Reliance Communication should be standing firm? Or this is just another tactic of forcing innocent, unsuspecting customers like me to prolong the billing periods so that such companies can keep earning immoral, unjustified profits.
Therefore, I request you to please investigate this matter starting from 12 July 2012 itself and issue necessary instructions to concerned company for waiver of this wrongfully generated above mentioned bill so that confidence of customers like me gets restored. Expecting a favorable response,
Dr Mukesh Kumar