"Your actual speed can be as high as 3.1 Mbps, but in most real-world situations, you can expect average speeds of 200 - 300 Kbps."
What this means - "In real world we only provide 200-300 Kbps. For all paranormal usage speeds can be as high as 3.1 Mbps"
Full text: "Kindly note that the speed will depend on a variety of factors like:
The number of voice and data users in your area
Signal strength available at the time of connection
The site you are visiting
Your computer configuration
Network load
Internet traffic
Your actual speed can be as high as 3.1 Mbps, but in most real-world situations, you can expect average speeds of 200 - 300 Kbps."
- In reply to’Reliance=015-144-263’ Reference to your e-mail’
Btw, I am not a reliance support guy but a suffering customer. I used to be a postpaid gold customer for 4+ years. From the day I bought Reliance Netconnect+, I never received speed above 1.5 mbps - but in those days it was pretty good to have. The text above is sent to me from Reliance Support "repeatedly" every single time I raise a speed issue. Actually, when I told them I am getting 1-1.5mbps but not above it - they went silent for few days and then throttled my speed to 400-500KBps. And I get super-high latency too(300ms+ ping to google consistently compared to 30-60 on bsnl). Mostly the speeds and latency I get make the connection totally unusable.
First, I believe it is a deliberate throttling. Second, I am seeing speed drop from 1.5mbps to 400kbps speeds at the same place, same desk, with 95-100% signal strength.
I asked them to provide me with 1 location and time in Ahmedabad where I can get speed of min 2.5 mbps. They did not respond. They cannot - because they deliberately reduce speeds. Especially for prepaid customers.
Reliance Communications is an unethical company - they do not have the brains, resources, money or infrastructure to provide services they claim