Hello guys, I am writing to warn against Reliance Netconnect service. I bought a 3G dongle for my work in Kaithal, Haryana. Just for verification and processing they took around one and a half week with requirements of Pan card, Work authorization; and a number of documents. And the company guaranteed full service in my area. After the activation of my SIM card, I noticed zero net connectivity(with always an appearing message of the remote server did not respond). Then began the process of 4 weeks of continuously calling reliance customer service and regular visits to local reliance store. The people in the department are so indifferent, that they aren’t able to figure out; if a USB device is detected there cannot be a problem with your computer hardware. After around 4 weeks the company reluctantly sends its site engineer, who notifies there is a problem of tower length and he probably will never take any efforts to correct it. It doesn’t end here, the local store refuses to refund me(and expects me, to pay extra for the service that I have never used) and there brilliant customer service supervisor tells me that he sees connectivity in Kaithal area(thats saying he sees connectivity in some part of delhi or was rather asking me to roam around the entire city with my laptop to find a reliance connectivity spot). Its over 6 weeks and I have hardly heard anything back from their complaint department(also no calls come from their end, you need to after paying so much call there department continuously).
I really wanted to ask the reliance company founder, that has he earned all his wealth by cheating people off their hard earned money? And also, there is a whole verification procedure to accept a customer; isn’t there any procedure to check prior to providing a service, if you "have" a running service in that area. I sincerely warn you guys, if you ever want to purchase a reliance product do it at your own risk.