CHEATED BY VRITI INFOCOM IN RELIANCE NETCONNECT BROADBAND+
RELIANCE NETCONNECT BROADBAND+ DISAPPOINTS. VRITI & RELIANCE NOT
WILLING TO HELP
BEWARE OF VRITI
MDN Number – 093245 82590
Guys, unfortunately I also fell prey to the offer by “connectindia.in/Reliance-Data-Card”(Vriti Infocom) which comes as the first link if you do a search for reliance broadband netconnect. I
submitted my details on the net & in turn promptly got a call from Ghanashyam(9654181072) call centre in Noida.
Having agreed to subscribe, was referred to Dinesh(9920551022) a representative of Vriti in Mumbai. As agreed, a third guy Sameer(9870612868) came on 14/10/2009 and collected the form & cash of Rs 3500 from my residence at Wadala(East) Bhakti park, Mumbai and promised
that the connection would be activated on the same day.
After rigorous follow-ups with reliance and Sameer, I managed to get the connection activated the next day but was of no use as I was not able to connect to the broadband network. Most of the time I could not find the broadband network or whenever there was network I got technical or other errors. I could connect only twice to the broadband network in last 2 weeks and that too with a maximum speed of 40-50 kbps
Have been calling reliance helpline since then, but with no success. The calls to Vriti’s persons went unanswered. Finally, I was told to visit web world to check for technical problems or to speak to network team for the network issues.
Now comes the interesting part - on my final call to the customer care on October 24, 2009, I was told that my subscription has been SUSPENDED and the reasons being CONFIDENTIAL cannot be told to me by the customer care and hence, was advised to visit the reliance web world to understand the reasons.
Though being in Reliance’s web already, I went to the Reliance Web World at Veer Nariman Road, Churchgate to understand the reasons for suspension. After waiting for around 40 minutes for my turn to come, was told that even they are not aware of the reasons and "As a matter of Process" they need to write to the back office to understand the reasons, which obviously would require me to re-visit them after couple of days.
Arguments around this brought a senior person() in to picture who finally managed to drop the bomb on me - I was told that Reliance has a exclusive tie-up with somebody called Shweta Communications for certain areas including Wadala(East) Bhakti park, Mumbai and hence, Vriti
was not authorised in first place to sell data cards in Wadala(East) Bhakti park, Mumbai and hence, my connection being unauthorised has been suspended.
Solution provided? I was asked to go back to Vriti and return the data card, get my money back and apply afresh for a reliance data card with the web world(I assume that they were being sarcastic in expecting somebody to comeback to reliance again!)
Asked if they can help me anyways - answer was a firm NO. On insistence - was given a telephone number of a nodal officer, which no body answered I requested the web world guys to register my complaint or give me in writing whatever they told me but they refused firmly. Their response
was that they cannot help as it is not a problem at Reliance’s end and I should go back to the vendor who sold me this card.
The response from Reliance was very disappointing. Vriti being a channel partner for Reliance, they can’t just wash their hands off the entire matter by simply returning the customer. More so when they have registered the connection initially and activated the services I have been trying to contact the Vriti’s team(Ghanashyam, Dinesh & Sameer) since then but with no avail. After dozens of failed calls, I wrote a stern message to the 3 guys, maybe which made Dinesh to answer my call. Response? Ignoring his tone for the time being, he referred me to another guy called "Jay". On my refusal to speak to another guy & narrating the story all over again and on insistence on him speaking to’Jay" directly or at the max we jointly speaking to Jay, the response which I got was “THATS IT!" and the guy disconnected the phone. He did not answer any calls after that.
What should I do? I am currently contemplating a criminal complaint with police of fraud & cheating against Vriti Infocom, Ghanashyam, Dinesh & Sameer. Further a complaint in consumer forum on Reliance Communications, Vriti Infocom, Ghanashyam, Dinesh & Sameer to seek
full refund of Rs 3500, termination of the post paid connection and damages. Further, there is no network coverage of broadband at my address contrary to the claims made by Reliance, entitling me to full refund on account of their inability to provide me the agreed
services. MDN Number – 093245 82590
Would request you guys to suggest some good lawyers who handle such matters or suggest some tips or alternative remedy which you might think is viable. Lawyers - please feel free to contact me.
PS –
1) I am ignoring currently the fact that I was given wrong information about the plans initially which led me to subscribe to the wrong plan. For this I managed to get a complaint registered with Reliance before suspension.
2) I have not been given a goa trip offer which was promised at the time of sale
3) Further, the broadband network in Wadala(East) Bhakti park, Mumbai is pathetic and its not possible to connect to broadband anyways.