It has been a week since I got the new Reliance Wi-Max connection(I am located in Bangalore). Day 1(Afternoon): Technician said the signal was low on my building(We were on the terrace with 3 floors occupied for living). Put the antennae up on my neighbour’s which had a bit more elevation. Connected and was able to go online after some initial difficulty getting an IP address.
Day 1(Evening): Started the machine to download some stuff. No connection to the internet. Restarted about twice to get a valid IP address.
Day 2: Had similar difficulty getting a valid IP address. Called the technician. He suggested a few things and also said people in my area were having similar trouble. Called Tech Support who informed me that my account details had not been updated in their database. So they cant raise a ticket. I spent more than an hour trying to restart the computer and other things hoping I will get connected. Eventually I managed to get connected while I was just about to step out. Its been a week now.
The Connectivity issues have plagued the connection frequently. I called Tech Support again and they still don’t have my details in their database. So all they said was that they will take up the complaint to what avail, I have no idea. I am gonna give this another week or so and decide whether I wanna keep it or not. Installation Charges - Rs. 562 Plan: 2 Mbps / 4Gb limit Download speed: MSN messenger from MSN website 120 - 140 Kbytes/s; 895Mb file from https://acclaim.com - 8 hours @ 25 - 35Kbytes/s.
Its been 3 Weeks since I have had the connection now. The connection is unpredictable, unstable and unreliable to say the least. I have made several calls to the Customer support and tech support. Initially they said they were unable to raise a ticket and register a complaint because my information was not in their database. Now that its there, after repeated complaints and a conversation with a supervisor, the case has been apparently escalated. This was last week.
A technician was supposed to visit my premises to fix the issue, however there has been no call no show. I have given them an ultimatum that if the issue is not fixed by Wednesday(10th October) I am terminating the subscription. 2 More days will tell if the service is worthy of the brand name.
17th October: Well this is the update. Almost a month has gone. No stability in the connection. Takes about 30 minutes of tinkering with the connection before I get connected. Have spoken to 4 "supervisors" in Customer care(They obviously dont know what customer care means). All that I am told is that they will escalate the issue to the concerned team. No calls, no follow up, no support, no service.