The internet account is not enabled, to verify the bank account. There is no communication on why the account is not enabled.
They debit the money (5000 USD) from my account, but keep it in hold status since I have not verified my account. I am not able to verify the bank account because I cant get to the option. When I call up their CS, I am told that there is a compliance issue and I need to send a copy of SSN. Remember I am only told of this need, when I call them and BTW their whole system sucks..there is no option on their phone system to speak to a customer service rep regarding the problems. Had to chose an option of sales line to get to some one.
The account is still not activated after sending SSN copy, talking to 3 CS reps umpteen number of emails (not even a single mail was responded to..)
These guys have such clauses in terms and conditions..that they can even murder you and get away.
I am seriously thinking of taking a legal action against them..on the following points and wanted if anyone can share their thoughts
If they cannot credit the target account because I have not verified my source bank account, can they debit my source bank account?
They have a clause which states that, in case they have to cancel the transaction for insufficient funds or unable to credit the target account. They can charge the customer 2% per month interest rate. Can this point be used on reciprocal basis ( they have a clause...that they can retain consumers money upto 60 days...as u can see it is totally one sided). Can this be challenged?
There is no communication from them, that my account is not enabled and that some action is needed from my side.