Any one planning to order cakes from Ribbons and Balloons - Diamond Garden outlet at Chembur, please be careful. Although their cakes are tasty and they have a wide variety their staff is extremely curt and rude. I had ordered a Raspberry and Mango cake yesterday for my sister.
As my sister does not eat chocolate or any other product with chocolate, I had specifically confirmed and checked with the person at the store that there will be no chocolate at all either in the cake or in the icing. He confirmed that there would be no chocolate. In fact I even requested him to make a mention of it in the order slip so that the person who would be writing the message also would be aware not to use chocolate icing for the same. But he said that was not required.
When I went to collect the cake today, to my horror I found that the cake was decorated with thin chocolate slabs and a couple of chocolate ribbons. When I questioned the guy who took the order he nonchalantly mentioned that " yeh cake mein tho chocolate aayega hi" and that these can be removed if I dont want them. When I asked him then what was the point in checking and choosing a cake that would have no chocolate and specifically requesting the same, he started shouting and accusing me of not having told him that I do not want chocolate in the decorations.
I tried to reason with him calmly but he very rudely dismissed me by saying that I can do whatever I want. I was upset by this behaviour and asked him to refund my money. By then a few other customers had walked in and he had to reluctantly return my money. Although I got my money back, I was disappointed as a special occassion had been ruined due to someone’s carelessness and not wanting to pay attention to their customer. I have been unable to get another cake till now - as most readily available cakes are either Black Forest or Chocolate - which doesnt suit my need. I for one, am never going back to this store again!