I bought this in 2015 when I had started studying and needed printed material heavily at low costs. I bought this for around the 3k mark and it has not disappointed me ever.
It handles the paer well and hardly 1 out of a 90 or a 100th time the paper gets stuck somewhere.It prints great on both sides and is cost effective.
It is user friendly and easy to understand 15min to 45 minutes with the manual at your side.
I can’t comment on the service of Ricoh as I never required it. It has been so reliable and efficient in its work.
Its printing speed is decent however in summers if you print many documents together it gets a little hot and printing speed goes down a little but that’s acceptable for the price point at which it was bought.
To sum it up.It is a sturdy and well made product and I would give it a thumbs up.