This was my second visit in 2 weeks and I have noticed that the services vary from customer to customer, if one is a celebrity its the best tables and the best service food is good but the service was very very slow, well at the end I wanted to get enrolled for the loyalty membership card and there was so much of a fuss, the manager quoted that one has to eat here regularly with which the reply was yes but still he refused to give any more info and the card to me, in short he said tell me your name and I will remember the next time you walk in and do the needful which for me sounded very absurd. Such type of attitude is acceptable for a small Restaurant not something like Royal China. Personally I am disgusted with this.